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I recently had a customer with this problem and tried the suggested google procedure as stated here . If this still doesnt work try the steps below.

In Internet Explorer 7 :

1. Log out of Gmail and close all other open browser windows.
2. Click Tools > Internet Options .
3. Select the Privacy tab.
4. Click the Sites option.
5. Browse through the sites listed and delete any google related sites.
6. Click OK.

This should rectify this issue. Thanks M.